Frequently Asked Questions

I liked a piece but I want to make some changes. Can I?

Most of the pieces already allow some type of customization. To find out what you can customize on each piece, simply go to the product page and see what customization options it allows. If you wish to customize something beyond what is allowed on the product page, contact us via email geral@bycatiasilva.pt and explain in detail what you want to see if it is possible. However, please note that customizations beyond what is allowed on the product page will have an extra cost that varies depending on what is requested.

 

I like an item. How can I order it?

Orders must be made directly on our website. The process is very simple. Choose the item you want, add your personalization in the spaces provided, enter the desired quantity and add your item to the basket. If you want other items, repeat the process. At the end, when you have all the items in the basket, click on complete order and fill in the fields provided. When the order is successfully completed, you will receive a message on the screen and an automatic email.

 

How far in advance should I place my order?

We do not have an exact deadline to give you, as the delivery of new orders depends on the volume of work at the time a new order is received. However, you should not place your order too close to the date you need the items. You should try to place your order at least 15 days in advance. If you can place it more, the better.

 

I have a question about an article. How can I clarify it?

You should send us an email to geral@bycatiasilva.pt with the link to the article and explain in as much detail as possible what question you have. We will respond as quickly as possible.

 

How can I provide data to personalize the items I am going to purchase?

Each article contains one or more text boxes for you to enter data. You must enter the data you want according to the photos shown.

- You should not list names in lists. Put one per line. This situation is usually identified.

- Never write the entire name or sentence in ALL CAPS. Most fonts look bad or are barely legible.

- Always use accents in names and words. The way you enter your names and texts will be the way they will be recorded. We do not do spelling corrections. You should always confirm your names/texts/dates before submitting your order.